FAQs

Frequently Asked Questions

Customer Satisfaction

Here at Cashmere Coffee Co., we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns.

Payment

What are your payment options?

We accept MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs or cash, but we do accept money orders. 

Ordering

Can I place an order over the phone?

Yes you certainly can. You can place your order over the phone during our regular business hours (8:30am-5:30pm, Monday through Friday) or you can place your order online at anytime. Depending upon the specifications of your order, we recommend for you to call our customer service line at 

How safe is it to order online?

We provide you with secure servers such as eTrust and Safe to Shop certificates to make certain that you have a safe shopping experience; rest assured because your information will always remain confidential. Please see our Privacy Policy for more information.

Shipping

Do you offer any shipping deals?

Yes. We offer $8.95 flat rate shipping on 2 bags or more of coffee and/or loose-leaf tea in a single order. Shipping charges for other items will be calculated based on the weight of the product and the shipping distance.

How long will it take to get my order?

Depending on your shipping address, it can take anywhere from 1 to 7 business days before you get your order. We normally use FedEx or the United States Postal Service (USPS) for delivery. If you would like to have it delivered by another service, please specify when you place an order. For an additional surcharge, we offer Next Day Air, 2nd Day Air, and 3rd Day Air if you wish to get you order sooner than the average estimated shipping.

How can I track my order?

We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number. If you do not receive this email, contact us on our customer service line.

About Our Coffee

How large are your coffee bags?

While many others sell their coffee in 12 oz or 14 oz bags, our normal size is a full 16 oz (1lb). Remember to look for this if you ever shop for coffee anywhere else! We also offer our coffees in 5 pound bags for even greater savings, and half pound bags if you're looking for something smaller.

Is your coffee gourmet quality?

We offer 100% high-grown Arabica varietals from locations all over the world. Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as "gourmet coffee."

Returns and Exchanges

What is Cashmere Coffee Co. return policy?

If you are not satisfied with your purchase, simply contact us within 15 days of receiving the item, and ship back at least 80% of the opened product to us to receive a refund less the shipping and handling charges incurred.

*Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees may be subject to a 15% restocking fee at the time of return; this is determined on a case by case basis.

What is Cashmere Coffee Co. exchange policy?

If you are not satisfied with your purchase and would like to exchange it, contact us within 15 days of receiving the item, and ship it back to us. You will receive an exchange less the charges incurred, as well as the price difference of the exchanged product if any.

What is the exchange policy on equipment?

We offer a 100% satisfaction guarantee on all equipment for 30 days. If you are not satisfied with your purchase within this 30-day period, call our customer service department to get an RMA number through which your return will be processed. Non-defective products are subject to a 15% restocking fee, and your exchange or refund will be processed less the shipping and handling charges incurred.

Are shipping costs refundable?

Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, we will refund the original shipping charge and send you a new product.

See our Return & Exchange Policy for detailed information.

Sample and Gifts

Do you offer free samples?

Not always, but we occasionally have a free sample promotion.

Do you offer gift certificates?

Gift certificates are available in amounts ranging from $25 to $150. CoffeeAM gift certificates can be used towards any purchase on the site, including the first installment to our coffee club. However, subsequent payments can only be processed with other acceptable payment methods. To purchase a gift certificate please click here.

Subscriptions

How do I unsubscribe from your mailing list?

It's really easy. At the bottom of every newsletter there's an unsubscribe link that will take you off the mailing list.

How do I modify or cancel a CoffeeAM Coffee Club Membership?

If you signed up for recurring shipments, and wish to cancel or modify your subscription, contact us at 866-482-8449 and we'll be glad to help.